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Defect Management

ITIL (IT Infrastructure Library) is among Best Practices in IT-Service-Management and plays an important role testing. For example, in Problem- und Change Management, Configuration Management, Information Security, SLAs, etc.

On the following pages the Defect Management Process is described in detail.

In addition around 40 error situations which often occur are listed.

We offer you support in all relevant process tasks, such as:
  • Design of the Status Model
  • Settings of Priorities and Severity
  • Analysis and choice of the Management-Tool
  • Classification of defects
  • Design of the Error Metrics
  • Agreement of Service-Levels and the Escalation Procedures
  • Adaptation of ITIL-Processes
We recognize the "obstacles" before they are evident in the process and take care to eliminate them before they become a problem.
In the role of Scrum Master, management of Impediments is one of the main tasks.
© 2018 Holger Mayer Consulting HMC2